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What is the key to customer-facing NLP solutions? Indeed, it’s recognizing  what  the customer wants. That recognition step, classification , maps a free-form message (e.g., “I want to lower my advance payment”) to a clear intent  such as Adjust advance payment . Traditionally, teams trained custom NLP models on hundreds of labelled examples per intent. Today, large language models (LLMs)  let us do the same job faster and more robustly by describing the task and categories i

Generative AI has already proven its value. It can summarize reports, draft emails, answer questions, and it does all this remarkably...